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Intel Cars provides Chauffeurs Nottingham
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Intel Cars provides Chauffeurs Nottingham
Book your ride now

Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of services provided by Intel Cars Ltd (“we,” “our,” or “us”), including taxi/private hire, chauffeur, minibus hire, airport transfers, and related private hire transportation services. By booking or using our services, you agree to comply with these Terms.

2. Booking Process

  • Bookings may be made via phone, WhatsApp, email, or our website (www.intelcars.co.uk). All bookings are subject to availability and confirmation.
  • You are responsible for providing accurate and complete booking information, including pick up and drop off locations, dates, times, passenger numbers, luggage details, and any special requirements.
  • A booking confirmation will be issued once accepted. You must check all details and notify us immediately of any errors.
  • Incorrect or incomplete information may result in additional charges or cancellation.

3. Pricing & Payments

  • Prices are based on the information provided at the time of booking. Additional charges may apply for waiting time, extra stops, parking fees, tolls, or route changes.
  • Payments may be made by cash, card, or other agreed methods.
  • Certain bookings (e.g., long distance, multi vehicle, peak time, or high value bookings) may require full or partial payment in advance.

4. Cancellations & Refunds

  • Cancellations must be made at least 24 hours before the scheduled pick up time.
  • Cancellations made within 24 hours may incur a fee of up to 80% of the booking value.
  • Refunds are issued at our discretion and subject to applicable cancellation fees.
  • No show bookings are charged at 100% of the fare.

5. No Show Policy

A booking is considered a no show if:

  • The passenger is not present at the pick up point within 15 minutes of the scheduled time (or 60 minutes for airport pickups).
  • The passenger cannot be contacted. No show bookings are non refundable.

6. Waiting Time Policy

  • Standard bookings include 10 minutes free waiting time.
  • Airport bookings include 60 minutes free waiting time from actual landing time.
  • After free waiting time expires, waiting charges apply at our standard rate.
  • Parking charges for airport pickups are payable by the passenger.

7. Airport Transfer Policy

  • We monitor flight arrival times based on the flight number provided.
  • If incorrect flight details are supplied, we are not responsible for missed pickups or delays.
  • Passengers must allow sufficient travel time to reach the airport.
  • Intel Cars Ltd is not responsible for missed flights caused by traffic, weather conditions, road closures, accidents, or vehicle breakdowns.
  • Passengers are fully responsible for booking a pick up time that allows adequate travel time for their flight.
  • We accept no liability for missed flights under any circumstances beyond our control.

8. Passenger Responsibilities

  • Passengers must be ready at the agreed pick up time.
  • Passengers must behave respectfully and follow driver instructions.
  • Seatbelts must be worn at all times.
  • Smoking, vaping, alcohol consumption, and illegal substances are strictly prohibited.
  • Children must be accompanied by an adult.
  • Passengers are responsible for providing and correctly fitting child seats.

9. Luggage Policy

  • Passengers must ensure luggage fits safely within the vehicle capacity.
  • Oversized, heavy, or hazardous items may be refused.
  • We accept no liability for damage to fragile items.

10. Vehicle Damage, Soiling & Cleaning Charges

  • Passengers are fully responsible for any damage, mess, or soiling caused to the vehicle. This includes, but is not limited to:
    1. Damage or mess caused by dogs or other pets
    2. Spillage of drinks, including alcohol
    3. Vomit or bodily fluids
    4. Food spills
    5. Mud, dirt, or debris
    6. Damage to seats, carpets, doors, interior panels, or equipment
  • If the vehicle requires professional cleaning due to passenger actions, a minimum cleaning fee of £80 will be charged. Severe cases may incur higher charges depending on the extent of the damage and downtime.
  • If the vehicle is taken out of service due to damage or soiling, the passenger will be responsible for:
    1. Cleaning costs
    2. Repair costs
    3. Loss of earnings for the period the vehicle is unavailable
  • Passengers travelling with pets must ensure the animal is controlled, clean, and does not damage or soil the vehicle. Additional charges may apply.

11. Service Limitations & Force Majeure

  • We are not responsible for delays caused by circumstances beyond our control, including traffic, weather, road closures, accidents, emergencies, or unforeseen events.
  • In the event of a vehicle breakdown, we will attempt to provide an alternative vehicle, but cannot guarantee availability or timing.
  • We are not liable for missed flights, missed appointments, or consequential losses arising from delays.

12. Liability

  • We are not liable for direct, indirect, or consequential losses except where liability cannot be excluded under UK law.
  • Passengers are responsible for safeguarding their belongings. We accept no responsibility for lost or damaged items.

13. Lost Property

  • Items left in vehicles will be stored for a limited period.
  • Passengers must arrange collection.
  • We do not deliver lost property but we will give to the near by police station.

14. Amendments to Bookings

  • Requests to amend bookings must be made promptly.
  • Changes may incur additional charges and are subject to availability.

15. Driver Rights

  • Drivers may refuse unsafe, illegal, or unreasonable requests.
  • Drivers may terminate a journey if passengers behave aggressively, dangerously, or violate these Terms.
  • Drivers may request upfront payment for certain bookings.

16. Corporate & Account Customers

  • Invoices must be paid within agreed terms (7/14/30 days).
  • Late payments may incur fees.
  • Credit accounts are subject to approval.

17. Complaints

Complaints must be submitted via email to admin@intelcars.co.uk. We aim to respond within a reasonable timeframe.

18. Privacy

Our handling of personal data is governed by our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. NHS 10% Discount Terms and Conditions

Eligibility: This offer is available exclusively to NHS staff. To qualify for the discount, NHS staff must provide valid proof of employment at the time of booking.

  1.  Discount Details: The discount provides a 10% reduction off the total price of online bookings made through the Intel Cars website.
  2. Discount Code: To avail of the 10% discount, NHS staff must use the discount code HERODISC at the checkout during online booking.
  3. Online Bookings Only: This offer is only available for bookings made through the Intel Cars website.
  4. Booking Period: There is no set end date for this offer. It is currently available for an unlimited period, subject to change.
  5. Non-Transferable: The discount is non-transferable and can only be used by the NHS staff member making the booking.
  6. Other Restrictions: The discount cannot be combined with any other offers, promotions, or discounts.
  7. Availability: The offer is subject to availability and may be withdrawn or changed at any time without notice.
  8. Exclusions: The discount does not apply to third-party services, taxes, or additional charges not directly related to the vehicle private hire.
  9. Proof of Eligibility: Intel Cars reserves the right to request proof of NHS employment and cancel any booking made without appropriate verification.
  10. Terms and Conditions: Intel Cars reserves the right to amend these terms and conditions at any time. Please refer to this page regularly for updates.

Contact Us

  • Address: Intel Cars Ltd 86 Tunstall Crescent, Nottingham, NG8 5PT, United Kingdom
  • Email: admin@intelcars.co.uk
  • Phone: 01157780699

By booking or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
Copyright and Intellectual Property
All content published on this website, including but not limited to text, images, photographs, logos, branding, and design elements, is the intellectual property of Intel Cars Ltd unless otherwise stated.
No content may be copied, reproduced, distributed, published, displayed, modified, or used for commercial or non-commercial purposes without the prior written consent of Intel Cars Ltd.