INTEL CARS LTD (“we”) is fully committed to upholding and honoring your privacy rights.
This policy outlines the principles that govern the processing of personal data collected from you or provided by you. We kindly request that you carefully review the following information to gain an understanding of our perspectives and practices regarding the treatment of your personal data.
In compliance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), Intel Cars Ltd, located at 86 Tunstall Crescent NG8 5PT, acts as the designated data controller.
1. INFORMATION WE MAY COLLECT FROM YOU 1.1 We may gather and handle various types of data related to you:
• Information provided through telephone communication, our website (, our mobile application (our app), or email. This includes details submitted during the booking process for our services or when filing complaints or reporting issues with our site or app.
The collected information may consist of:
• Your contact details, such as name, address, email address, and phone number.
• Dates and times of scheduled pick-ups.
• Pick-up and drop-off locations.
• Number of passengers and accompanying luggage.
• Records of correspondence, including telephone call recordings and stored phone numbers.
• When utilizing location-enabled services, we may collect and process actual location information. Certain features may require your consent for data usage, which can be enabled or disabled on your device.
2. STORAGE OF YOUR DATA The data collected from you is securely stored on our protected servers. Our website utilizes industry-standard SSL technology for secure browsing, and any payment transactions are encrypted. We emphasize the importance of keeping your personal account password confidential and urge you not to share it with others.
3. PURPOSES OF DATA USAGE 3.1 We utilize the information held about you for the following purposes:
• Fulfilling our obligations regarding any bookings made with us.
• Sharing relevant information with third-party fulfillment companies to facilitate non-directly-handled booking requests.
• Optimizing the presentation of content from our site and app for your optimal user experience.
• Providing you with requested information, products, or services, or those we believe may be of interest to you, subject to your consent.
• Enabling your participation in interactive features of our services when you choose to engage.
• Notifying you about changes to our services.
• For existing customers, contacting you by electronic means (e.g., email or SMS) with information about similar goods and services we have previously provided.
4. DISCLOSURE OF YOUR DATA 4.1 We are committed to not sharing your information with third parties for marketing purposes. 4.2 We do not disclose information received from contracted organizations (who have engaged us for passenger transport) to any third party. 4.3 To fulfill our obligations regarding bookings made with us, we may disclose your personal information to any member of our driver fleet. 4.4 We may disclose or share your data if required by law, to enforce our terms and conditions, or to protect the rights, property, or safety of INTEL CARS Limited, our customers, or others. This may include exchanging information with other companies and organizations to prevent fraud and reduce credit risk.
5. RETENTION OF YOUR DATA Your data may be retained for as long as your account remains active or until you choose to discontinue our services.
6. DELETION OF YOUR DATA Should you request the termination of your account or decide to no longer utilize our services, you can submit a data erasure request. In such cases, we will delete your data within 25 days. Please contact ADMIN@INTELCARS.CO.UK to initiate the data erasure process.
7. ACCESS TO YOUR DATA To obtain a copy of the information we hold about you, please contact the INTEL CARS Data Controller at ADMIN@INTELCARS.CO.UK.
8. USAGE OF COOKIES Use of Cookies: A “Cookie” refers to a small file that is downloaded onto your device (e.g., computer, mobile phone, or tablet) when you visit a website. These “Cookie files” allow the visited websites to recognize your device and gather information about your interactions with the website, as well as the device being used. It is important to note that Cookies alone cannot be used to personally identify you.
We utilize Cookies to monitor your behavior on our website, enabling us to enhance your user experience by adjusting our content accordingly.
9. COOKIE OPT-OUT You have the option to opt-out of storing Cookies on your device by disabling Cookies in your internet browser settings. Typically, these settings can be found under the “Privacy” and/or “Security” tabs. Should you choose to refuse all Cookies and opt-out of Cookie Tracking, please be aware that our website may not function as intended.
For any inquiries regarding our use of Cookies, please contact us at ADMIN@INTELCARS.CO.UK.
10. LINKS TO EXTERNAL WEBSITES This privacy policy does not extend to external websites linked within our website. We strongly recommend reviewing the privacy statements of external websites you visit.
11. UPDATES TO THIS PRIVACY NOTICE We regularly review our privacy notice to ensure its accuracy and relevance. The last update to this privacy notice was made on 1st May 2023.
12. COMPLAINTS If your concerns or complaints cannot be resolved by us directly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).