Privacy Policy

1. Introduction

Intel Cars Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR). Intel Cars Ltd, located at 86 Tunstall Crescent, Nottingham, NG8 5PT, is the designated Data Controller.
By using our website, booking services, or communicating with us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

Name, address, email address, phone number
Pick up and drop off locations
Dates and times of bookings
Number of passengers and luggage details
Special requirements (child seats, accessibility needs, pets, etc.)
Correspondence records (emails, WhatsApp messages, call recordings)

2.2 Automatically Collected Information

IP address
Device and browser type
Website usage data
Location data (if enabled on your device)
Cookies and tracking data (see Section 10)

2.3 Payment Information

If you make payments online or via card, limited payment data may be processed by our payment provider. We do not store full card details.

3. Legal Basis for Processing Your Data

We process your personal data under the following lawful bases:
Contractual necessity: To fulfil bookings and provide transportation services.

Legitimate interest: To improve our services, ensure safety, prevent fraud, and manage operations.
Consent: For marketing communications or optional features.
Legal obligation: To comply with UK law, licensing requirements, and accounting rules.

4. How We Use Your Data

We use your information for the following purposes:

Managing and fulfilling bookings
Communicating with you about your journey
Sharing necessary details with drivers to complete your booking
Improving website performance and user experience
Sending service updates or changes
Contacting existing customers with information about similar services
Preventing fraud and ensuring safety
Complying with legal and regulatory obligations
We do not sell or share your data with third parties for marketing.

5. Disclosure of Your Data

We may share your data with:

5.1 Internal & Operational Parties

Members of our driver fleet
Customer service staff
Operational partners assisting with bookings

5.2 Third Party Service Providers

These may include:

Website hosting provider (Hostinger)
Email service providers
Payment processors
IT support and security services
Analytics tools (e.g., Google Analytics, if enabled)
All third party processors comply with UK GDPR.

5.3 Legal Requirements

We may disclose your data if required to:

Comply with the law
Enforce our Terms & Conditions
Protect the rights, property, or safety of Intel Cars Ltd, customers, or others
Prevent fraud or reduce credit risk

6. International Data Transfers

Some third party service providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

UK GDPR compliant data protection agreements
Adequacy decisions
Standard contractual clauses

7. Data Retention

We retain personal data only as long as necessary:

Booking records: 6 years (legal and accounting requirements)
Call recordings: 12 months
Emails and messages: 24 months
Driver logs: 12 months
Website analytics: 12–24 months
Customer accounts: Until deleted or inactive for 24 months

8. Data Deletion

You may request deletion of your data at any time. Upon receiving a valid request, we will erase your data within 25 days unless retention is required by law.
To request deletion, email: admin@intelcars.co.uk

9. Your Rights Under UK GDPR

You have the following rights:

Right to access – request a copy of your data
Right to rectification – correct inaccurate information
Right to erasure – request deletion of your data
Right to restrict processing
Right to object – including to marketing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with the ICO
To exercise any rights, contact: admin@intelcars.co.uk

10. Cookies & Tracking Technologies

10.1 What Cookies Are

Cookies are small files stored on your device to improve website functionality and user experience.

10.2 Types of Cookies We Use

Essential cookies: Required for website operation
Functional cookies: Improve usability
Analytics cookies: Help us understand website performance
Performance cookies: Enhance speed and reliability
Cookies do not personally identify you.

10.3 Managing Cookies

You may disable cookies in your browser settings. However, some website features may not function correctly if cookies are disabled.

11. Children’s Data

We do not knowingly collect personal data from children. Children must be accompanied by an adult when using our services. Child seats must be provided and fitted by the responsible adult.

12. Security Measures

We take data security seriously and use:

SSL encryption
Secure servers
Access controls
Staff training
Regular security audits
Encrypted payment processing
Procedures for handling data breaches

13. Automated Decision Making

Intel Cars Ltd does not use automated decision making or profiling that produces legal or significant effects on individuals.

14. External Links

Our website may contain links to external sites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy statements.

15. Updates to This Privacy Policy

We regularly review and update this Privacy Policy. Latest update: 28 September 2026

16. Complaints

If we cannot resolve your concerns, you may contact the Information Commissioner’s Office (ICO): https://ico.org.uk

17. Contact Us

Address: Intel Cars Ltd 86 Tunstall Crescent, Nottingham, NG8 5PT
Email: admin@intelcars.co.uk
Phone: 0115 778 0699